Terms of Service

Effective from: 8 October 2026 Previous version: 8 July 2026

1. Service provider

Opernt (opernt.com) is provided by SIA "Qhosting", registration No. 40103183497, registered address: Mauriņu iela 29A-33, Mārupe, Mārupes nov., LV-2167, Latvia ("Opernt", "we").

Contact:

• support: support@opernt.com;
• data protection: privacy@opernt.com.

2. Definitions

• Service – the Opernt website, app and tenant portal.
• User – a natural or legal person who creates an Opernt account to manage the rental of their own or other people's properties.
• Consumer – a User who is a natural person using the Service for purposes not related to a business or profession.
• Tenant – a person whose data the User enters into the Service or whom the User invites to the tenant portal.
• Content – data and documents the User enters or uploads to the Service.
• Bank connection – connecting the User's bank account to the Service to receive account information automatically.
• Subscription – a paid plan for using the Service.

3. What the Service does

Opernt helps you keep track of properties, leases, charges, invoices, payments, deposits and documents. It sends reminders, prepares reports and provides a tenant portal.

Opernt:

• is not a legal, tax or accounting adviser. Calculations and reports are a helper tool, and the User is responsible for meeting legal and tax requirements;
• is not a payment institution. It does not move money or make payments on behalf of the User or the Tenant;
• is not a listings portal. It is not a party to the lease between the User and the Tenant.

4. Who can use the Service

The Service is available to people aged 18 and over who can enter into binding contracts. If you create an account on behalf of a company, you confirm that you are authorised to represent it.

5. Account and security

• Provide accurate information and keep it up to date.
• Keep your sign-in details confidential. You are responsible for activity in your account.
• If you suspect unauthorised access, tell us immediately.

6. Tenant portal

• The User can invite Tenants to the tenant portal. There, they can see their charges, invoices, payments and documents.
• Tenants use the portal free of charge.
• The User is responsible for which Tenants they invite and what information they make available to them. The User also removes access when the tenancy ends.

7. Bank connection

• Connecting a bank is optional.
• Access to bank account information is provided by Enable Banking Oy (Finland), a licensed account information service provider. By connecting a bank, you also accept Enable Banking's terms, which are shown during the connection process.
• You approve the connection in your bank's own environment. Opernt does not see or store your online banking credentials.
• Bank consent is valid for up to 180 days. After that, you need to approve the connection again. You can withdraw consent at any time.
• One bank account can be connected to each Opernt account. Additional bank accounts may be offered as a paid add-on.
• The bank connection depends on the banks and on Enable Banking. We are not responsible for interruptions, delays or incorrect data from bank services.
• Automatic payment recognition can make mistakes. The User is responsible for checking matches before acting on them, for example before sending an arrears reminder or withholding a deposit.

8. User obligations

The User agrees:

• to enter Tenant and contact data only where there is a lawful basis for it, and to inform Tenants about the processing (template: Tenant notice);
• not to enter special categories of data, such as health data, unless necessary;
• not to break the law or infringe the rights of others;
• not to upload unlawful or misleading content;
• not to access other people's accounts without permission;
• not to disrupt the Service or introduce malware;
• not to scrape data or attempt to reverse-engineer the software, except where the law allows it;
• not to use the Service to send spam or unauthorised messages.

9. Data protection

• How personal data is processed is described in the Privacy Policy.
• For Tenant and contact data, the User is the controller and Opernt is the processor.
• The Data Processing Terms are an integral annex to these terms. By accepting these terms, the User also enters into the Data Processing Terms.

10. Prices and subscription

• The Service may be available free of charge.
• Before paid plans are introduced, we will inform Users at least 30 days in advance. No charge will be made until the User chooses a subscription.
• Current prices are published on opernt.com. The price depends on the number of flats registered in the Service.
• Prices are shown in euros. Where VAT applies, it will be shown on the invoice.
• The subscription can be paid monthly or yearly, in advance. It renews automatically for the next period until the User cancels it.
• If a payment fails, we will send a reminder. If payment is not made within 14 days, access to paid features may be restricted. Data is kept for at least another 30 days.
• If flats are added, the price changes from the next billing period.

11. Right of withdrawal for consumers

A Consumer may withdraw from their first paid subscription within 14 days of payment by writing to support@opernt.com. In that case, we will refund the full amount paid within 14 days.

12. Cancelling a subscription

• You can cancel your subscription at any time in your account settings. Cancellation takes effect at the end of the paid period.
• No refund is given for the unused part of a period, except as set out in section 11 or required by law.

13. Price changes

• We will notify existing Users of price changes at least 30 days in advance.
• If the User does not accept the new prices, they can cancel the subscription before the new prices take effect.
• Price changes do not apply to a period that has already been paid for.

14. Content

• The User keeps all rights to their Content.
• The User grants us a limited right to store, process and display Content only as needed to provide the Service, keep it secure and comply with the law.
• The User confirms they have the right to enter this Content.

15. Intellectual property

The Opernt software, design, brand and documentation belong to SIA "Qhosting" and its licensors. These terms grant no rights other than the right to use the Service.

16. Availability and changes to the Service

• We aim to keep the Service running continuously and securely, but we cannot guarantee that it will be free of interruptions or errors.
• We may improve and change the Service.
• If we plan to significantly reduce paid features, we will give notice in advance. The User can then cancel the subscription and receive a refund for the unused period.

17. Liability

• To the extent permitted by law, the Service is provided "as is". We do not guarantee that calculations, reminders, balances or reports are complete or suitable for any particular legal, tax or financial purpose.
• We are not liable for indirect losses, including lost profits, revenue or data.
• Our total liability to the User is limited to the greater of: the amount the User paid for the Service in the last 12 months, or EUR 100.
• These limits do not apply to liability for intentional misconduct or gross negligence.
• These limits do not restrict any Consumer rights that cannot be limited by law.

18. Indemnity

A User who is not a Consumer will compensate SIA "Qhosting" for losses and claims arising from the User's breach of these terms or of the law, including data protection requirements relating to Tenant data.

19. Closing an account, data export and deletion

• The User can delete their account at any time in settings. We recommend exporting your data first (export is a ZIP archive of CSV files and uploaded documents).
• After the account is deleted, data is deleted within 30 days. It may remain in backups for up to a further 7 days. The exception is data we must keep by law.
• We may suspend or close an account in these cases:
• a material breach of these terms;
• a security risk;
• where required by law.

Where possible, we will warn you in advance and give you the chance to fix the breach and export your data.

• If we stop providing the Service through no fault of the User, we will give at least 30 days' notice and refund payment for the unused period.

20. Changes to these terms

• We will notify you of material changes to these terms by email or in the Service at least 30 days before they take effect.
• If you do not agree with the changes, you can close your account before they take effect.
• If you continue to use the Service after the changes take effect, you accept them.

21. Governing law and disputes

• These terms are governed by the laws of the Republic of Latvia. Disputes are resolved by the courts of the Republic of Latvia.
• Consumers keep the rights given to them by the mandatory consumer protection rules of their country of residence.
• Consumers may also contact the Consumer Rights Protection Centre of Latvia (www.ptac.gov.lv).
• These terms, the Privacy Policy and the Data Processing Terms are published in Latvian, English and Russian. The Latvian version is binding. The English and Russian versions are translations for convenience. If they differ, the Latvian version prevails.

22. Contact

Send questions about these terms to support@opernt.com.